Cart 0
  • Your cart is currently empty.

SHIPPING POLICY


Orders will ship within 2 business days of placing your order. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays. Orders placed before 12:00 pm EST Monday through Friday will be processed the same day. Orders placed after 12:00 pm EST, on a weekend or on a holiday, will be processed the next business day.

At this time we only ship to the Continental United States and do not offer international shipping.

To ensure a safe delivery, a signature will be required upon delivery of orders over $500. Signatures required upon delivery will be noted on your order and shipping confirmation email.

We do not ship to freight forwarders.

Packages cannot be redirected.

RETURN POLICY


If for any reason you’re not completely satisfied with your Boyds online purchase, we will gladly accept your return of unworn and unwashed merchandise within 14 days of receipt of merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. There are 3 options to choose from to make your return as easy as possible.

 

1. In Store

Returns are complimentary at the Boyds store. Simply bring the merchandise and the packing slip to the credit department. Credit will be given to the original form of payment. Gift recipients will receive a merchandise credit gift card.

 

2. With Pre-Paid Return Label

Pack up your unworn and unwashed merchandise, (including vendor packaging and tags) and affix the pre-paid return label. Be sure to remove or cover the original shipping label. You can schedule a complimentary UPS pick up here or drop off at a UPS location that is convenient for you. No postage is required. However, a $10 shipping charge will be deducted from your refund.

 

3. Shipping Method of Your Choice

If you prefer, you can send your items back via a shipping service of your choice. Please enclose your packing slip to help us identify your order. Please mail your return back to the following address:

Boyds Philadelphia
ATTN: Returns
1818 Chestnut Street
Philadelphia, PA 19103

 

Refunds for merchandise not accompanied with a packing slip or receipt will be refunded at their current selling price.

Boyds is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

 

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Boyds or boydsphila.com. In addition, we reserve the right to apply a 15% restocking fee on excessive returns.