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SHIPPING

At this time we only ship to the Continental United States and do not offer international shipping.

To ensure a safe delivery, a signature will be required upon delivery of orders over $500. Signatures required upon delivery will be noted on your order and shipping confirmation email.

Orders will ship within 2 business days of placing your order. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays. Orders placed before 12:00 pm EST Monday through Friday will be processed the same day. Orders placed after 12:00 pm EST, on a weekend or on a holiday, will be processed the next business day.

Due to limited quantities, occasionally, we may have just sold an item which you ordered. In the case that an item is out of stock, we will contact you within 48 hours of order placement. We reserve the right to cancel any order or to limit quantities ordered. We apologize for any disappointment.

Once you place an order, the ball is put into motion – we’re picking, inspecting, boxing and processing! Therefore, cancelling an order becomes difficult. We understand that sometimes it’s necessary, so if you change your mind within an hour of placing your order, please reach out to us at 215-564-9000 and we will do our best to accommodate you.

We do not ship to PO Boxes and APO/FPO addresses at this time.

At this time, we are only able to ship to one address per order. If you wish have items in your order sent to multiple addresses you will need to complete a separate order for each individual address.

RETURNS & EXCHANGES

Online Returns

If for any reason you’re not completely satisfied with your Boyds online purchase, we will gladly accept your return of unworn and unwashed merchandise, so long as the items are shipped back to us within 14 days of receipt of merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 14 days of receipt of merchandise for a full refund, less original shipping costs and a $10 return shipping charge.

 

In-Store Returns
Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the merchandise and the packing slip to the credit department. Credit will be given to the original form of payment. Gift recipients will receive a merchandise credit gift card.

 

Click here to read our full return policy and choose the option that works best for you.

Upon receipt of your returned item(s), the credit card you used to make the purchase from us will be credited the same day. If the item was a gift, upon receipt of the returned item, you will be sent a merchandise credit gift card in the amount paid for the merchandise. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Of course! If you make a return in-store, let the store associate know your preferred method of refund. If you are making a return by mail, please write “refund in the form of a gift card” on your return form. Your purchase will be refunded in the form of a gift card. Your gift card will be mailed back to you upon processing your return.

At the Boyds store, returns are complimentary and must be accompanied by an original packing list or receipt.

Returns may also be made by mail using a prepaid, pre-addressed SmartLabel (enclosed with your original packing list or printed online). No postage is required. However, a $10 shipping charge will be deducted from your refund.

Yes! Please reach out to us at 215-564-9000 or orders@boydsphila.com to get a new label.

ORDERING & PAYMENT

We accept American Express, Discover, MasterCard and Visa cards for online purchases

A pre-authorization will be placed on your credit card when you place your gift card order. Your credit card will be charged when your order ships.

A promo code may be entered to your order once you proceed to checkout. In the right-hand column, enter your code into the box labeled ‘Gift card or discount code’ and click apply. Only one promo code may be applied per order. Please note that exclusions may vary from promotion to promotion.

At this time, we are only able to accept one (1) form of payment for online orders. If you wish to pay for your order with more than one (1) form of payment, please reach out to our customer service team at 215-564-9000 during business hours (Monday through Saturday, 9:30am to 6:00pm, Wednesday 9:30am to 8:00pm) and we will happily assist in this request over the phone.  

Yes! There will be an additional $5 charge for gift wrapping.

If you have signed up for a Boyds online account and are logged in, this is a perk that you can enjoy! Any items placed into your shopping bag will remain there while they are still in stock. If an item has been sold out, a notification will appear in your shopping bag.

Not signed up for a Boyds online account? Click hereto join.

IN STORE PICK-UP

To place an order for in-store pickup, select In-Store Pickup as your shipping method during your checkout process.  

Expect to receive an email from us within 2 business days or placing an order letting you know that your order is ready to be picked up in store (be sure to check your spam folder).

We will hold your items up to 48 hours. Orders not picked up within this timeframe will be cancelled, and your method of payment will not be charged.

Please bring your order confirmation email (print out or show on your mobile device) and a valid ID.