Central Customer Service Ship/Receive Associate Job Description
Boyds Central Customer Service Associates (CSA) provide shipping/receiving, ticketing, will call and merchandising support. Full-Time schedules may include Saturdays and some Sundays during holiday season.
Boyds Philadelphia is an iconic, luxury fashion destination. Family-owned for four generations, Boyds features Women’s and Men’s designer collections and accessories from the world’s finest brands.
Responsibilities:
- Receives goods and verifies the quality and count of all items and reports discrepancies.
- Prepares items for shipments in appropriate packaging and ensures shipment is complete.
- Carefully and accurately maintains shipping/receiving records.
- Maintains shipment data to ensure that customer orders are updated and that appropriate billing documents are provided to accounting or other associated departments as required.
- Transports materials on/off shipping dock with a hand truck or other vehicle as needed.
- Prepare items received including ticketing, sending items for pressing/steaming, putting items on racks for floor distribution, etc.
- Prepare and retrieve items for customer pick-up and delivery.
- Make deliveries in the building for products received (office supplies, packages, etc.)
- Periodically assist with items being shipped for trade shows or events.
- Assist with merchandising items for floors.
Physical Requirements:
- Prolonged periods of standing and walking
- Must be able to climb stairs, bend, reach, push and pull
- Must be able to lift up to 50 lbs.
- Ability to perform repetitive movements over long periods of time
Qualifications:
- Ability to use shipping software (UPS, FedEx, etc.). Knowledge of international shipping preferred.
- Ability to operate available equipment, such as calculators, ticketing guns, or scanners.
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Must be able to work Saturdays. Some Sundays may be required during holiday season.
- High School Diploma or equivalent
- Previous Customer Service experience in a retail environment preferred