Returns & Exchanges

ACCESS THE RETURN PORTAL

If for any reason, you’re not completely satisfied with your Boyds online purchase, we will gladly accept eligible merchandise for exchange or refund within 14 days of order fulfillment. Sale merchandise must be returned within 7 days of order fulfillment for an exchange or refund. Returned merchandise must include the vendor packaging and tags and be in the same condition as when it was shipped. Boyds reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

Altered, special ordered, personalized, and/or items marked as final sale are not eligible for an exchange or refund.

Fine jewelry may be returned for a refund if shipped back overnight within 24 hours of when the package was delivered.

Items returned that do not meet the above criteria will not be processed and will be returned to sender.

Returns are subject to a $25 return shipping fee and a $25 restocking fee, which will be deducted from the refund amount. For returns with a net purchase over $750, the restocking fee will be waived. For exchanges, all associated return shipping and restocking fees will be waived.

Once your return shipment is received and approved, kindly note that it can take up to 5 business days for returns to be processed. Once your return is processed, you'll receive an automated email notification that a refund has been issued back to your original method of payment.

THERE ARE 2 OPTIONS TO CHOOSE FROM TO MAKE YOUR RETURN AS EASY AS POSSIBLE.  

 SUBMIT VIA RETURN PORTAL 

1) Go to Boyds Return Portal to initiate a return.

2) Enter the order number and email address associated with the order. Complete the steps to submit your return and generate a return shipping label for an exchange or refund.

3) Print your return label from the confirmation page within the portal.

4) Package your return with the Return Form and attach the return shipping label to the outside of the box. Please ensure that any other shipping labels are covered or removed from the box.

5) Drop off your package at a nearby UPS location. Boyds is not responsible for any lost returns. Please obtain the tracking number for your records.

 DROP OFF IN STORE

Returns are complimentary at either Boyds location. Simply bring the merchandise and the Return Form to customer service. The refund will be credited to the original form of payment. Gift recipients will receive a merchandise credit. Orders paid via Klarna Shop Now, Pay Later must be shipped back and will not be accepted in stores.